I recently submitted a formal complaint to CasinoGuru regarding Bino.bet, after waiting several weeks for a €3,996 withdrawal that is still stuck on “pending”. Despite multiple emails, Bino.bet continues to respond with vague excuses like “please wait” or “we are processing it,” but nothing ever happens.With my complaint, I included clear evidence: screenshots of the pending withdrawal, email conversations, and the exact dates involved.I’ve read many positive stories from other players who had their issues resolved through CasinoGuru, which gives me confidence that they take these cases seriously and genuinely try to help.I’ll update this review based on how things progress, but for now: huge respect to CasinoGuru for offering a platform where players can be heard. We truly need this in the online casino world.
3526 people found this review useful
GoodMust try
7627 people found this review useful
If I compare this to any major site then I win about 30% of all my spins here with slots. Not sure how or why but this is a significant amount of money actually.
3778 people found this review useful
I had an issue with a delayed withdrawal from an online casino that had been pending for weeks without resolution. I contacted Casino Guru’s complaints team, and their assistance was outstanding. Michal, the complaint specialist, was professional, quick to respond, and persistent in communicating with the casino on my behalf.Thanks to their involvement, the situation was resolved and I received my funds. What I really appreciate is that they handled everything politely, clearly explained the process, and kept me updated until the very end.I highly recommend Casino Guru to anyone facing problems with an online casino — they genuinely care about helping players and do it free of charge.
8041 people found this review useful